Privacy Policy

1. Information We Collect

We only collect information that is necessary to provide you with high-quality plumbing services and process your requests. This includes:

• Contact Information: Name, billing address, service address, phone number, and email address.
• Service Details: Information regarding your property's plumbing systems, service history, and notes taken by our technicians.
• Payment Information: Credit card numbers, bank account details, or other payment information. Payment data is processed securely via our third-party merchant processor; we do not store full payment card details on our own servers.
• Digital Data: IP addresses, cookies, or usage data when you browse our website or use our online booking platform.

2. How We Use Your Information

We use the information we collect for standard business operations, including:

• Scheduling, dispatching technicians, and performing plumbing services at your property.
• Issuing estimates, invoices, and processing payments.
• Communicating with you regarding your appointments, service updates, or follow-ups.
• Improving our website, services, and customer experience.
• Complying with local Connecticut regulations, tax laws, or legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners necessary to run our business, such as:

• Service Providers: Third-party software tools used for scheduling, dispatching, invoicing, and website hosting.
• Payment Processors: Secure, PCI-compliant merchant services to process your payments safely.
• Legal Requirements: If required by law, regulation, or a legal proceeding (such as a subpoena), we may disclose information to protect our rights, safety, or property.

4. Data Security

• We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure, encrypted software for scheduling and payment processing. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking

• Our website may use "cookies" to enhance your browsing experience, track website traffic trends, and remember your preferences. You can choose to disable cookies through your internet browser settings, though doing so may affect your ability to use certain features on our site.

6. Your Choices and Rights

• You have the right to review, update, or request the correction of your personal information at any time. If you wish to update your contact information or prefer not to receive promotional communications from us, please contact us directly using the information below.

7. Changes to This Privacy Policy

• Express Plumbing LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our services or website after updates are posted constitutes your acceptance of the revised policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, contact: