Frequently Asked Questions
Find practical answers about plumbing repairs, water heaters, remodel plumbing, water treatment, scheduling, and the Central Connecticut service area.
What areas do you serve?
We're based in Southington, CT and serve Central Connecticut, including Southington, Meriden, Cheshire, Plainville, Bristol, Berlin, Newington, Wallingford, and surrounding towns.
What are your hours?
Regular business hours are Monday–Friday, 8:00 AM–5:00 PM ET. Weekend appointments are available by arrangement.
What services do you offer?
We handle residential plumbing installations, bathroom and kitchen remodels, repairs and routine service, water heater replacement and repair, and water treatment systems.
How do I schedule a service call?
Call 860-773-9876, email [email protected], or fill out the contact form on the website.
What information should I include when I request service?
Tell us what you are seeing, where it is happening, when it started, and whether the problem is getting worse. Photos of the area, your fixture, or any visible water damage can also help us understand the situation before we follow up.
What happens after I submit a service request?
We'll review your request and follow up during regular business hours to clarify the problem, discuss next steps, and find an appointment time that works for you. For the quickest response, you can also call us directly at 860-773-9876.
Will you explain the work before starting?
Yes. We'll review what we find, explain the recommended work in plain language, and discuss the next steps with you before moving forward. If the scope changes after we begin, we'll explain why and get your approval before expanding the work.
How should I prepare for a plumbing appointment?
Clear access to the plumbing area, move personal items away from the work zone, and secure pets if needed. If there is an active leak, shut off the nearest fixture valve or the main water supply if you can do so safely. Photos, model numbers, and a short timeline of the problem are helpful too.
Do I need to be home for the appointment?
Someone who can provide access and approve work may need to be available, depending on the job. When you schedule, tell us about access instructions, tenants, pets, or any special circumstances so we can plan the visit correctly.
What if I need to reschedule?
Call or email us as soon as you know your plans have changed. Early notice helps us update the schedule and offer the appointment time to another customer.
Do you offer a warranty on your work?
Express Plumbing provides a 1-year warranty on workmanship from the date of service. Warranties for parts and equipment are provided by their manufacturers. See the warranty page for exclusions and the Terms and Conditions of Service.
Are you licensed and insured?
Yes. Express Plumbing is a licensed and insured plumbing company operating in Connecticut.
